FAQ

For any further questions and queries regarding products or any other concerns. Email us here: hola@themoonproject.ph Message us here: Instagram

At The Moon Project, every piece is a journey, and we want to ensure it’s a stellar one for you. While all sales are final upon confirmation, we understand that sometimes the cosmos doesn’t align. Here's how we can navigate this together: Original Galaxy, Original State: If your item is astray (wrong or defective), it can return to our orbit. Make sure it's in its original packaging, unaltered - unused, unworn, unwashed, with all tags still in orbit. Size Shifts: Our universe doesn't accommodate size changes post-landing. Consult our size chart on the website to ensure your selection fits your space. Return...

We are sorry but we do not ship to international destinations as we are still looking for a cheap and efficient courier service. Customers outside Philippines who wish to purchase The Moon Project products will need to contact us directly and sort things out.

Approximate time of transit are as follow: Metro Manila Area 4-8 working days Outside Metro Manila Area 7-10 working days