FAQ

Size chart

Jayson Sambrano @ 2024-11-02 13:35:09 +0800

How do I contact you?

Jayson Sambrano @ 2024-11-02 13:34:32 +0800

For any further questions and queries regarding products or any other concerns. Email us here: hola@themoonproject.ph Message us here: Instagram

What is your Return Policy?

Jayson Sambrano @ 2024-11-02 13:34:04 +0800

At The Moon Project, every piece is a journey, and we want to ensure it’s a stellar one for you. While all sales are final upon confirmation, we understand that sometimes the cosmos doesn’t align. Here's how we can navigate this together: Original Galaxy, Original State: If your item is astray (wrong or defective), it can return to our orbit. Make sure it's in its original packaging, unaltered - unused, unworn, unwashed, with all tags still in orbit. Size Shifts: Our universe doesn't accommodate size changes post-landing. Consult our size chart on the website to ensure your selection fits your space. Return...

Do you ship internationally?

Jayson Sambrano @ 2024-11-02 13:33:39 +0800

We are sorry but we do not ship to international destinations as we are still looking for a cheap and efficient courier service. Customers outside Philippines who wish to purchase The Moon Project products will need to contact us directly and sort things out.

How long does it usually take for my order to arrive?

Jayson Sambrano @ 2024-11-02 13:32:36 +0800

Approximate time of transit are as follow: Metro Manila Area 4-8 working days Outside Metro Manila Area 7-10 working days

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