What is your Return Policy?

At The Moon Project, every piece is a journey, and we want to ensure it’s a stellar one for you. While all sales are final upon confirmation, we understand that sometimes the cosmos doesn’t align. Here's how we can navigate this together:

• Original Galaxy, Original State: If your item is astray (wrong or defective), it can return to our orbit. Make sure it's in its original packaging, unaltered - unused, unworn, unwashed, with all tags still in orbit.
• Size Shifts: Our universe doesn't accommodate size changes post-landing. Consult our size chart on the website to ensure your selection fits your space.
• Return Voyage Timing: Any items on an unscheduled return trip must embark back to us within 7 days of arrival.
• Initiating a Return: Start your return process by transmitting a message to themoonprojectph@gmail.com Follow our return instructions carefully - unannounced returns can’t dock at our station.
• Exchange Protocol: Once we receive your item, we’ll inspect its condition before processing an exchange. This is subject to our cosmic approval.

Contact for Concerns: For any space queries, reach out at themoonprojectph@gmail.com with your order number, photo of the waybill, product details, and a brief description of your issue. Expect a response from our crew within 48 working hours. Remember, the success of your replacement or refund mission is contingent upon our review.